Application Profile
Application NameSharePoint
Business PurposetDocument Repository
Business OwnerIT Manager
DepartmentIT
Next Review Date03/31/2016
Number of Users150
HostedNot Hosted
Hosting Vendor1
ManagedNot Managed
Managing Vendor1
Resource Requirements




1
Is Licensing Required?Undetermined
Is Licensing in Compliance?Undetermined
Licensing Vendor1
Licensing Details

1


Privacy/Security Required?Undetermined
Privacy/Security Details




1
Compliance Required?Undetermined
Compliance Details




1
Data Retention Required?Undetermined
Data Retention Details




1
Is Backup Required?Undetermined
Backup Requirement Details




1
Is Contingency Required?Undetermined
Availability Requirements




1
Is there a Restore Procedure?Undetermined
Restore Procedure Details




1
Input a score based on the following:
4 - critical
3 - very important
2 - medium importance
1 - minor importance
Input a weighting (in terms of importance to your business)
3 - very critical to company success
2 - important to company success
1 - important but lower impact on company success
Impact Factors 4 points 3 points 2 points 1 point Score
1 to 4		 Weight
1 to 3		 Total
Score
Direct Revenue
How much revenue will the company lose if this application is unavailable?		 > $1M $500K - $1M $250K - $500K < $250K 1 1
Customer Tolerance
How many end users and customers will be affected by the loss of this application?		 > 5,000 < 5,000 and > 1,000 < 1,000 No impact 1 1
Company Reputation
What would be the impact on the company's reputation to lose this application?		 Company wide visibility to investors with potential of major impact to reputation Regional reputation in question Can do additional work but needs some brief training No Impact 1 1
Legal Compliance
What regulatory consequences might occur if this application were unavailable?		 Suspension of Operations Monetary Fine Other sactions None 1 1
Penalties and Fines
How much liability would the company face if this application were unavailable?		 > $250K $100K - $250K < $100K no liability 1 1
Employee Productivity
What can employees using this application do if it is unavailable?		 No other capabilities Manual workaround for brief periods Can do additional work but needs some brief training Can workaround for extended periods of time 1 1
Data Center Support
How many data centers support this application?		 One Two Three Four or more 1 1
Existing Workarounds
What workarounds are available if this application fails?		 No manual process in place Informal or untested Formal, but short term Well documented 1 1
            Total
Input a score based on the following:
9 - high impact
4 - moderate impact
1 - minimal impact
Input a score based on the following:
3 - critical
2 - very important
1 - medium importance
Importance Factor Impact Score Respond based on a 24 to 48 loss of the application on the worst day.
Competitiveness: 1  
Customer Tolerance: 1  
Direct Revenue: 1  
Employee Productivity: 1  
Future Business: 1  
Existing Workaround: 1  
Legal Compliance: 1  
Locations Affected: 1  
Market Share: 1  
Penalties & Fines: 1  
Company Reputation: 1  
Impact Score:  
Priority: 1  
Importance Score:  
Identify RTO and RPO requirements - this will help to determine infrastructure requirements (for example)

RTO - Recovery Time Objective
This is the time the business can sustain without these services.
4 to 12 hours


RPO - Recovery Point Objective
This is how much data (in time) is acceptable to lose.
Less than 1 hour
Select all applicaitons this applicaiton has an associated dependency on

Applications this application depends on
MS SQL
Dependency Score:  
Note: One application may be a higher priority to recover than others. However, due to dependencies it may be necessry to recover waht seems a lower priorty application because of the data sharing between the two. Dependencies Score is calculated once daily using an automated process.


All applications that have this application listed as a dependency are listed below.

Applications that rely on this application
Reliance Score:  
Note: Reliances and Reliance Score are calculated once daily via scheduled agent.


.

  Example Service Level Requirements
Local Area Network (within the hosted facility)
Network Availability > or = 99.99% 1
Packet Loss < .01% 1
Wide Area Network (outside the hosted facility)
Port - Local Loop > or = 99.99% 1
Network (ex: T1) > or = 99.99% 1
Network Internet Access
Internet > or = 99.99% 1
Network Incident Response
1st Call Response 1 hour 1
Mean time to repair (no on-site required) 4 hour 1
Mean time to repair (on-site required) 8 hour 1
Wide Area Network Latency, Jitter, and Packet Loss
Between any sites within North America 'round trip' network latency < or = 100 ms 1
Between any sites within Europe 'round trip' network latency < or = 100 ms 1
Between any sites worldwide 'round trip' network latency < or = 240 ms 1
Network Jitter < or = 20 ms 1
Network Packet Loss < or = 5% 1
Managed Data Centre Facility
Mean time to respond (incident) 15 minutes response - 7 x 24 111
Mean time to respond (request) 2 hours - 8 x 5 1
Mean time to repair of PSD component (incident) 2 hours - 7 x 24 (with immediate start and full attention until resolved) 111
Internet network quality - packet loss and latency Packet loss < = .001% Latency < = 10 ms on-net and to direct peers, up to 80% of feed capacity full duplex Sunnydale
Core availability - power and HVAC = 100% 1
Application training requirements and who is responsible for providing the training.

Training Responsibility and Requirements
No Training
Requirements:
1


Documentation / Manuals
1