Application Profile
Application Name
Business Purposet
Business Owner
Department
Next Review Date
Number of Users
Hosted
Hosting Vendor
Managed
Managing Vendor
Resource Requirements
Is Licensing Required?
Is Licensing in Compliance?
Licensing Vendor
Licensing Details


Privacy/Security Required?
Privacy/Security Details
Compliance Required?
Compliance Details
Data Retention Required?
Data Retention Details
Is Backup Required?
Backup Requirement Details
Is Contingency Required?
Availability Requirements
Is there a Restore Procedure?
Restore Procedure Details
Input a score based on the following:
4 - critical
3 - very important
2 - medium importance
1 - minor importance
Input a weighting (in terms of importance to your business)
3 - very critical to company success
2 - important to company success
1 - important but lower impact on company success
Impact Factors 4 points 3 points 2 points 1 point Score
1 to 4		 Weight
1 to 3		 Total
Score
Direct Revenue
How much revenue will the company lose if this application is unavailable?		 > $1M $500K - $1M $250K - $500K < $250K
Customer Tolerance
How many end users and customers will be affected by the loss of this application?		 > 5,000 < 5,000 and > 1,000 < 1,000 No impact
Company Reputation
What would be the impact on the company's reputation to lose this application?		 Company wide visibility to investors with potential of major impact to reputation Regional reputation in question Can do additional work but needs some brief training No Impact
Legal Compliance
What regulatory consequences might occur if this application were unavailable?		 Suspension of Operations Monetary Fine Other sactions None
Penalties and Fines
How much liability would the company face if this application were unavailable?		 > $250K $100K - $250K < $100K no liability
Employee Productivity
What can employees using this application do if it is unavailable?		 No other capabilities Manual workaround for brief periods Can do additional work but needs some brief training Can workaround for extended periods of time
Data Center Support
How many data centers support this application?		 One Two Three Four or more
Existing Workarounds
What workarounds are available if this application fails?		 No manual process in place Informal or untested Formal, but short term Well documented
            Total
Input a score based on the following:
9 - high impact
4 - moderate impact
1 - minimal impact
Input a score based on the following:
3 - critical
2 - very important
1 - medium importance
Importance Factor Impact Score Respond based on a 24 to 48 loss of the application on the worst day.
Competitiveness:  
Customer Tolerance:  
Direct Revenue:  
Employee Productivity:  
Future Business:  
Existing Workaround:  
Legal Compliance:  
Locations Affected:  
Market Share:  
Penalties & Fines:  
Company Reputation:  
Impact Score:  
Priority:  
Importance Score:  
Identify RTO and RPO requirements - this will help to determine infrastructure requirements (for example)

RTO - Recovery Time Objective
This is the time the business can sustain without these services.










RPO - Recovery Point Objective
This is how much data (in time) is acceptable to lose.








Select all applicaitons this applicaiton has an associated dependency on

Applications this application depends on










Dependency Score:  
Note: One application may be a higher priority to recover than others. However, due to dependencies it may be necessry to recover waht seems a lower priorty application because of the data sharing between the two. Dependencies Score is calculated once daily using an automated process.


All applications that have this application listed as a dependency are listed below.

Applications that rely on this application
Reliance Score:  
Note: Reliances and Reliance Score are calculated once daily via scheduled agent.


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  Example Service Level Requirements
Local Area Network (within the hosted facility)
Network Availability > or = 99.99%
Packet Loss < .01%
Wide Area Network (outside the hosted facility)
Port - Local Loop > or = 99.99%
Network (ex: T1) > or = 99.99%
Network Internet Access
Internet > or = 99.99%
Network Incident Response
1st Call Response 1 hour
Mean time to repair (no on-site required) 4 hour
Mean time to repair (on-site required) 8 hour
Wide Area Network Latency, Jitter, and Packet Loss
Between any sites within North America 'round trip' network latency < or = 100 ms
Between any sites within Europe 'round trip' network latency < or = 100 ms
Between any sites worldwide 'round trip' network latency < or = 240 ms
Network Jitter < or = 20 ms
Network Packet Loss < or = 5%
Managed Data Centre Facility
Mean time to respond (incident) 15 minutes response - 7 x 24
Mean time to respond (request) 2 hours - 8 x 5
Mean time to repair of PSD component (incident) 2 hours - 7 x 24 (with immediate start and full attention until resolved)
Internet network quality - packet loss and latency Packet loss < = .001% Latency < = 10 ms on-net and to direct peers, up to 80% of feed capacity full duplex
Core availability - power and HVAC = 100%
Application training requirements and who is responsible for providing the training.

Training Responsibility and Requirements



Requirements:


Documentation / Manuals